Most of the employees have no hospitality background this calls for a sophisticated training and development approaches. Nevertheless, some hoteliers believe that that is not a major problem because they believe that skills can be gained on job training. Respondents thought that it was not easy to develop positive values and business ethics in the young generation. Employers look for skills not education in the employees during recruitment.
High level of employee turnover
Participants pointed out that this was unavoidable because of the nature of the hospitality industry. In certain cases, the turnover might be positive to the industry as it may remove de-motivated staff. Respondents also pointed out that older employees led to lack of innovation, infusion of fresh ideas and creation in the firm.
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