Ms. Barton’s and Mr. Cornwall’s telephone conversation ended abruptly, because there was conflict in the management style. The two managers conflicted on the implementation on new strategies that were to be effected to increase the sales in the department store.
The decision to use tally cards was implemented in the absence of Ms. Barton, on her return from her day off, her clerks were already using this new system. When the program kicked in to effect, they faced a few challenges that Ms. Barton tried to discuss with Mr. Cornwall, who only blushed her aside. It was when he saw for himself the mess that was there, did he call Ms. Barton in a huff to discuss only to hang up the phone.
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