The importance of valuable human resource management to business success in any use of human resources can give an organization a competitive advantage. Tanke (2001) suggested that there are several main areas of challenge and worry in the global hospitality industry, relating to employment issues, taxation levels and environmental issues.
According to Hinkin and Tracey (2000), employee turnover has become one of the challenges in the hospitality industry. The industry globally suffers from high level of staff turnover, which result to intangible costs and high direct expenditure. In addition Riegel (2002) argues that turnover is a result of several factors such as job dissatisfaction, poor working environment, poor supervision and lack of commitment that influence employee attitude and behavior.
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