Essay: Customer care relations

18 Jul

Essay: Customer care relations

These cards have caused an otherwise peaceful environment to disappear, the staff cannot work as a team if they are in competition, and this has greatly affected the customer care relations as they have already received negative reports from customers. The responsibility of cleaning and stocking shelves has been neglected for the sales job; this is not good as display of items is an important sales pitch. The fact that stock is not well recorder, stores are in a mess reduces sales, as employees cannot find items Lussier (2009).

               Ms. Barton’s and Mr. Cornwall’s responsibilities will be the complete change of the management style in the work place, the way in which they manage the staff is important in the salvaging of the department stores business. The two’s discussion should focus on ways of talking together and ways of implementing the new changes as they consult together. The correction of the mistakes already made will involve employee motivation, job satisfaction and job design.

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