According to Marquis, Huston, (2008) they defines conflict as a natural disagreement resulting from individuals or groups that differ in values, attitudes, needs, beliefs. Conflict can also arise from past rivalries and personality differences and trying to negotiate before the timing is right or before needed information is available. In other words, Conflict occurs when there are two or more competing values, beliefs, opinions or responses to a single event.
The three types of conflict that are common at workplace include intrapersonal conflict that occurs when there is a conflict within oneself when one’s values or beliefs are contradicted by reality. Secondly there is interpersonal conflict which is a conflict that emerges between two or more parties where the belief of one party opposes the beliefs of the other party (Brandt, Holt and Sullivan, 2001). The third type of conflict involves an intergroup conflict which is the conflict between two or more groups or teams within an organization. Apart from learning about conflict causes and types, I have also learnt about conflict management strategies which have proved to be very important.
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